Ilsyde said:
In defence of mods (in general because I'm sure that Trin and some others already know all this)
It's not that we can't be bothered to spend our time helping you or that we take great pleasure in by wasting both your and our time by talking about a certain problem for several minutes then ending the discussion by asking you to open a petition and leave you at square one - it's because we don't have the tools and means help you.
As an example, when/if I'm able to play in the mornings the only other online staff member is always Raetac (reason: he's and Aussie and I'm from the EU). I log in and BAM! A list of 20 or more petitions, some of them from the previous day or even before that time) and I know for a fact that 90% of them can only be sorted out by admins who won't be on for at least another 6-7 hours. I'm sure that mods from the US time zone are annoyed by this as well - even when the majority of staff is online, mods still prove to be useless.
This is causing grief, agitation and frustration for everyone: The players, because you think we don't give a shit about your problems (not true). Us mods, because we're trying our best to ignore petitions we can't deal with but are repeatedly asked to waste our time by chatting to you then not solving anything. And finally, admins - because we leave them with shitloads of petitions to go through.
I believe that some of these issues exist because most of you don't even know where mod abilites end and admin powers start. That would certainly explain why we are (or I am?) getting spammed, messaged and asked all the time for things we're simply unable to do for you. This has gone on long enough so here is a list:
- fixing Sanctum (creeper explosions etc.)
- reimbursing (items or coins)
- sorting out donor banks
- looking at logs
- making/adjusting town rings
- lighting a fireplace
- changing name tags
- adding abilities (for mayors etc.)
- deleting channels
- bank (though we have Bankers to do this)
- changing the color of your name
- deleting LWC
Probably forgot quite a few but these are the most common. Only admins can deal with any of those.
Please don't get angry at us if you happen to open a petition and none of us responds and you get ignored. It's because we can't help you.
I'll write to you whats possible and what isnt possible:
- fixing Sanctum (creeper explosions etc.) -
DOABLE
- reimbursing (items or coins) -
NOT DOABLE
- sorting out donor banks -
DOABLE
- looking at logs -
DOABLE
- making/adjusting town rings -
NOT DOABLE
- lighting a fireplace -
DOABLE
- changing name tags -
NOT DOABLE (only members with FTP access can)
- adding abilities (for mayors etc.) -
NOT DOABLE (only members with FTP access can)
- deleting channels -
DOABLE
- bank (though we have Bankers to do this) -
DOABLE
- changing the color of your name -
NOT DOABLE (only members with FTP access can)
- deleting LWC -
DOABLE