Bug Items vanishing, inventory rolled back?

[toast54]

Hi, at approximately 9:10 PM CST, between Central and the PVE server, a fair amount of items disappeared from my inventory. I first used /skill port to go to PVE spawn, and then boarded the ship to central. Upon arrival at the Soul exchange, I attempted to sell my items, but I was told I did not have the sufficient items. I checked my inventory, and the items were still not there. I lost six large soul shards, fifteen small soul fragments, twenty small soul shards, and forty tiny soul shards. I returned to PVE, and the items still were not there. My "new" inventory resembled that of a trip from several hours ago, where I used /skill port with the user "piecup". My armor remained the same. Thank you for any help.

 

[Kainzo]

Hi, at approximately 9:10 PM CST, between Central and the PVE server, a fair amount of items disappeared from my inventory. I first used /skill port to go to PVE spawn, and then boarded the ship to central. Upon arrival at the Soul exchange, I attempted to sell my items, but I was told I did not have the sufficient items. I checked my inventory, and the items were still not there. I lost six large soul shards, fifteen small soul fragments, twenty small soul shards, and forty tiny soul shards. I returned to PVE, and the items still were not there. My "new" inventory resembled that of a trip from several hours ago, where I used /skill port with the user "piecup". My armor remained the same. Thank you for any help.

We're looking into this issue and appreciate the very detailed response!